Status: 09.09.2026

1. Scope and suppliers

These General Terms and Conditions (GTC) apply to all services of the MY HEALTH & BEAUTY Clinic GmbH, Kamekestraße 21, 50672 Cologne (hereinafter referred to as “Cologne”)MY HEALTH & BEAUTY“) towards consumers within the meaning of § 13 BGB. They apply to booking appointments through our website and our booking app, treatments in our lounges and clinics, and treatments without prior appointment.

The provider and contractual partner is the MY HEALTH & BEAUTY Clinic GmbH, registered in the Commercial Register of the District Court of Cologne under HRB 115560, represented by the Managing Director Michael Auf der Mauer, VAT-IdNr. DE362695860. Contact: telephone 0221 29240403, email info@myhb.app. The complete provider information can be found in our imprint.

Deviating or supplementary conditions of the customer or the customer do not become part of the contract, unless we expressly agree to their validity in text form.

2. Our services

MY HEALTH & BEAUTY provides aesthetic-medical treatments, in particular wrinkle treatments with muscle relaxant toxin, hyaluron treatments, skin boosters, PRP therapies, infusion therapies and the so-called fat-way syringe. The treatments are carried out exclusively by doctors.

Medically responsible is the medical director Dr. Gero Ruppert, specialist in plastic and aesthetic surgery. The Health Care Act of North Rhine-Westphalia and the professional code for North Rhine doctors apply; The competent chamber is the Medical Association of North Rhine.

Whether a desired treatment is medically acceptable and feasible in individual cases, only the treating doctor decides. There is no entitlement to a particular treatment.

3. Date booking and conclusion of the contract

Appointments can be booked via our website and our booking app. A telephone appointment booking is not possible. In many locations, treatments are additionally possible without appointment; the performance then depends on the medical fitness and the available capacity.

The appointment booking is free of charge for you and does not oblige you to use a treatment. By booking, we bindingly reserve a treatment appointment; A treatment contract is not yet concluded.

The treatment contract within the meaning of §§ 630a ff. BGB comes only on site, after the medical advice and information has taken place, the doctor considers the treatment to be acceptable and you have consented to the specific treatment. Until this time, you can decide against the treatment at any time without giving reasons and at no cost.

4. Medical advice, information and consent

Before each treatment, a medical consultation and information about procedure, alternatives, risks and possible side effects takes place. Initial consultation is free of charge. The treatment will only take place after your express consent.

Treatments require the age of majority. We do not treat people under the age of 18. In the case of pregnancy or breastfeeding as well as in the case of certain pre-existing conditions, treatments may be excluded.

You are obliged to inform us truthfully and fully about your health status, existing medical conditions, allergies, medication receipts and previous aesthetic treatments before treatment. Inaccurate or incomplete information may affect the safety of the treatment.

5. Cancellation and rebooking of appointments

You can cancel or rebook a booked appointment at any time free of charge. Both are independently possible in our booking app. There is no default fee and no cancellation fee.

We ask you to inform us of a cancellation as early as possible so that the appointment can be assigned to other customers.

We reserve the right to cancel or postpone appointments for an important reason, for example in the case of short-term illness of the treating doctor. In this case, we will inform you immediately and offer you a replacement appointment. In this case, we will refund any amounts already paid in full.

6. Prices and payment

The prices applicable at the time of treatment shall apply. All prices are final prices in euros and include the statutory sales tax, as far as this applies. Prices quoted on our website and in our app are non-binding guide prices; the specific price depends on the scope of treatment specified in the consultation and will be communicated to you before the treatment.

The remuneration is due after treatment on site. We accept cash payment, Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, PayPal and Klarna. Which payment methods are available at the respective location may differ.

Aesthetic treatments without medical indication are not a benefit of the statutory health insurance. We cannot guarantee a refund by health insurance companies or private health insurance.

7. Vouchers and discount promotions

From MY HEALTH & BEAUTY Vouchers issued are redeemable within the statutory limitation period of three years from the end of the year of their issue. A cash payment of vouchers or voucher remaining amounts is excluded.

For vouchers and promotional offers purchased via third-party platforms, the conditions of the respective provider apply in addition.

Discount codes and promotional offers apply only for the specified period and scope of services. A combination of several discounts or promotions is only possible if this is expressly stated. Rebates will not be refunded subsequently.

8. Behavior before and after treatment

For the success of the treatment, it is important that you observe the medical advice on the behavior before and after the treatment. You will receive these information within the framework of the clarification.

Please contact us or medical help if unexpected complaints occur after treatment.

9. Treatment result

Aesthetic-medical treatments are services within the meaning of a treatment contract according to §§ 630a ff. The owed is the professional implementation of the treatment according to recognized medical standards, not a certain success.

Effect onset, duration of effect and result are individually different and depend, among other things, on the physical constitution. Before-after illustrations and testimonials on our website show individual cases and do not represent an assurance of a comparable result.

10. Liability

We are fully liable for damages resulting from injury to life, body or health in accordance with the legal regulations. Likewise, we are fully liable for intent and gross negligence, for fraudulent concealment of a defect, to the extent of an assumed guarantee as well as according to the Product Liability Act.

In the event of simple negligence, we shall only be liable in the event of breach of an essential contractual obligation, i.e. a duty whose fulfilment enables the proper execution of the contract in the first place and on whose compliance you may regularly rely. In this case, the liability is limited to the contract-typical, foreseeable damage.

Further liability is excluded. The above limitations of liability also apply to the benefit of our legal representatives, employees and vicarious agents.

11. Right of withdrawal

Booking an appointment via our website or our app is free of charge for you and does not constitute a payment obligation. The treatment contract is only concluded on site in our premises (see Section 3) and is therefore not a distance contract. There is therefore no legal right of withdrawal for this contract.

Regardless of this, you can cancel a booked appointment at any time free of charge and decide against treatment at no cost until the start of the treatment (see paragraphs 3 and 5).

For goods and vouchers that you purchase via our online shop or via third party platforms at a distance, the statutory right of withdrawal applies in accordance with the respective cancellation policy provided there.

12. Data protection and medical confidentiality

We process your personal data exclusively within the framework of the applicable data protection regulations. For details, please refer to our data protection declaration.

All treating doctors and our employees are subject to medical confidentiality. Treatments are documented in accordance with professional regulations.

Photographs for documentation purposes are only taken with your consent. A publication of images, for example for advertising purposes, takes place exclusively on the basis of a separate consent that can be revoked at any time.

13. Consumer dispute resolution

The European Commission provides an online dispute resolution platform: https://ec.europa.eu/consumers/odr

We are not obliged to participate in a dispute settlement procedure before a consumer arbitration body and are not prepared in principle.

14. Final provisions

The law of the Federal Republic of Germany applies to the exclusion of UN sales law. Mandatory consumer protection regulations of the state in which you have your habitual residence remain unaffected.

Should individual provisions of these GTC be or become ineffective, the effectiveness of the other provisions shall remain unaffected. The ineffective provision is replaced by the legal provisions.

We reserve the right to change these GTC with effect for the future. For already booked dates, the version that was published at the time of booking applies.